"It was so miserable; I was a complete outsider. The thing that is supposed to be the greatest day of your life, it’s just another day on the job for these people. I was surprised at how mundane and routine everything was, and how little respect they gave the staff in terms of being able to use their own judgment.... like McDonald's, sacrificing quality in pursuit of consistency, even though every woman's experience is different. They yelled at me for everything. They never told me what I wasn’t supposed to do, but then they yelled at me after I did it. Chastising me - 'Look at what you did! Now I have to clean it up - you messed it up.'"
- Christel, New Jersey